A Customer Service Experience

Every now and again you come across exemplary service. Las Vegas, Nevada is an amazing place – you would expect service. I got amazing service! Being from the southernmost part of Canada and visiting there in January, I noticed that my skin was very dry and I needed some moisturizer. I walked into the Sephora store that is located at the base of the Venetian Hotel & Casino and was approached by a wonderful, sweet lady who asked me what I needed. I explained the moisture situation and she got into action – finding the products that would solve my dry skin. This lovely ‘angel’ spent almost 45 minutes with me....and yes, I left with product – Philosophy product – but only exactly what I was looking for even though the ‘angel’ graciously showed me about 10 different items. Not only did she show me the products, she tried them on my skin, told me how to use them, alternatives, ingredients and more information than I could believe was available. She was very knowledgeable. I felt very comfortable taking advice from this ‘angel’. I thanked her and even mentioned the awesome service to her manager (who was on the salesfloor – if you can believe that!!!) I left smiling and happy.


Now after a few weeks of using the products as instructed, my skin looks even better, and the cold Canada winter that is hitting can’t even change my look. I have even had compliments on my skin.

Thanks ‘angel’ and Sephora – for the awesome service and product knowledge. Thanks Philosophy for the skin care products!